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Privacy Policy

29 June 2026 by Mhateria Relais

1. Who We Are

Mhateria Relais is a holiday accommodation located in Tuscany, Italy.

Website: https://www.mhateriarelais.it

Data Controller:

Andrea Lottini
Mhateria Relais
LocalitĂ  La Villa 66
50067 Rignano sull’Arno (FI), Italy
Email: andrea@mhateriarelais.it
Phone: +39 347 998 9468

2. What Personal Data We Collect

When you use our website, make a reservation, contact us, or interact with our services, we may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Billing information
  • Reservation details
  • Number of guests
  • Payment information (processed securely by third-party providers)
  • IP address
  • Browser and device information
  • Cookie preferences

We collect only the information necessary to provide our services and comply with legal obligations.

3. Reservation Data

When making a reservation through our website, we collect and process personal data necessary to:

  • confirm your reservation;
  • process payments;
  • communicate before, during and after your stay;
  • comply with Italian legal obligations regarding hospitality and public security;
  • provide customer support.

Certain guest information may be required by Italian law and transmitted to the competent authorities where applicable.

4. Payment Processing

Payments made through our website are securely processed by third-party payment providers, including:

  • Stripe
  • PayPal

Mhateria Relais does not store full credit card information.

Please refer to the privacy policies of these providers for additional information:

5. Contact Forms and Communications

When contacting us through forms, email, telephone, WhatsApp or other communication channels, we collect only the information necessary to respond to your request and manage your reservation.

6. Cookies

Our website uses cookies and similar technologies to:

  • provide essential website functionality;
  • remember user preferences;
  • process reservations;
  • improve website performance;
  • ensure website security;
  • analyze website traffic where consent has been provided.

Detailed information about cookies is available in our Cookie Policy and consent banner.

7. Embedded Content

Pages on this website may include embedded content from third-party services, including but not limited to:

  • Google Maps;
  • YouTube;
  • payment providers;
  • social media platforms.

These services may collect data, use cookies, and monitor user interactions according to their own privacy policies.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data against:

  • unauthorized access;
  • disclosure;
  • alteration;
  • loss;
  • destruction.

These measures include encrypted connections (SSL), secure payment gateways and access control systems.

9. Sharing of Personal Data

We do not sell or rent personal data.

Personal data may be shared only with:

  • payment service providers;
  • hosting and technical service providers;
  • public authorities where required by law;
  • professional advisors when necessary;
  • anti-fraud and security services.

10. Data Retention

Personal data are retained only for the period necessary to:

  • provide our services;
  • comply with legal, fiscal and administrative obligations;
  • resolve disputes;
  • enforce agreements.

Retention periods may vary depending on applicable legal requirements.

11. Guest Registration Requirements

In accordance with Italian legislation applicable to hospitality accommodations, guests may be required to provide identification documents and personal information necessary for registration with the competent public authorities.

Failure to provide required information may prevent accommodation services from being provided.

12. Automated Security Systems

Our website may use:

  • security monitoring systems;
  • spam detection services;
  • fraud prevention tools;
  • anti-abuse technologies.

These systems help protect both guests and the website infrastructure.

13. Your Rights Under GDPR

Under Regulation (EU) 2016/679 (GDPR), you have the right to:

  • access your personal data;
  • rectify inaccurate data;
  • request deletion of your data;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where applicable;
  • lodge a complaint with a supervisory authority.

Requests may be submitted to:

andrea@mhateriarelais.it

14. International Data Transfers

Some service providers used by Mhateria Relais may process data outside the European Economic Area (EEA).

Where applicable, such transfers are carried out using appropriate safeguards in accordance with GDPR requirements.

15. Changes to This Privacy Policy

Mhateria Relais reserves the right to update this Privacy Policy at any time.

Changes will be published on this page together with the updated revision date.

Continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

Contact Information

For any privacy-related questions or requests, please contact:

Andrea Lottini
Mhateria Relais
đź“Ť LocalitĂ  La Villa 66, 50067 Rignano sull’Arno (FI), Italy
📧 andrea@mhateriarelais.it
đź“ž +39 347 998 9468